Are We a Good Fit?

Our Vaccine Policy follows the schedule outlined by The Centers for Disease Control and Prevention (CDC) and The American Academy of Pediatrics (AAP).

We work hard to not overuse antibiotics. We educate families on appropriate use of antibiotics, but follow evidence-based guidelines and don’t automatically treat ear pain or a green snotty nose with antibiotics.

We do not routinely prescribe antibiotics over the phone as we do not believe that is good medicine. We will prescribe an antibiotic when we believe it is an appropriate treatment.

We work hard to provide comprehensive medical care and serve as your medical home. To that end, we expect that you contact our office FIRST before seeking specialty care, or heading to another provider for urgent care. We want to be involved in either providing care in our office where appropriate, or referring you to the most appropriate specialist and helping to coordinate your care.

Whenever you do see a specialist, we ask that you request a report be sent directly to our office so we may stay informed and have the most up-to-date information in your medical record.

Our practice prides itself on efficiency through use of technology. You will be encouraged to consult our website, register for and use our patient portal, and effectively use automated reminders for appointments and for routine care/immunizations that are due.

We utilize Triage 4 Pediatrics for after-hours needs. Triage 4 Pediatrics have experienced pediatric nurses that are on call during the evenings, weekends, and holidays.

Triage 4 Pediatrics Call Process

1. Call 844-976-3875.

2. You will be instructed to leave a message for the nurse on call.

3. The nurse is notified immediately and returns the call.

- If there is no answer when trying to reach a parent, the nurse will try twice and then leave a message for you to call back if you still need nurse advice.

4. The nurse completes demographic questions, pertinent history, individualized assessment, and gives advice for the protocol disposition (ER, Urgent Care, or home care with office follow-up).

5. Your provider will follow up with you the following day and schedule an appointment if needed.

You may wish to check the "Is Your Child Sick?" section of our website for helpful information before using this service.

Make sure we participate with your insurance plan. We currently accept the following as of January 1, 2025:

• Aetna
• Blue Cross Blue Shield
• Cigna
• Healthsmart
• Multiplan
• United Healthcare
• Wellpoint

It is your responsibility to know the limits and coverage of your particular health insurance policy, to show your cards to us at each visit, and be prepared to pay any copays at the time of service.

Our billing staff will do their best to assist you with insurance questions; however, If you have questions about your coverage, it is best check with your specific insurance company. Our office does not want you to be surprised by a bill, but must always bill your health plan based on federal guidelines and the actual services provided.

Please read our Financial Policy for more information regarding insurance.

Insurance copays or deductibles are expected to be paid at the time of service. For unpaid balances, you must speak with the billing department to set up a payment plan.

For acute or a same day sick visit, call the office to schedule an appointment.

For non-urgent concerns, you may ask to speak with our medical assistants or leave a message and you will receive a return call. We strongly encourage our families to send us a message through our portal system for non-urgent concerns.

For well visits, call our routine appointment line. Well visits may be scheduled up to 3 months in advance. 

Our practice makes every effort to run on time with appointments, as we believe everyone’s time is equally valuable. As a courtesy, we will remind you of your upcoming appointments via phone/text message/email.

We ask that you arrive 15 minutes before your scheduled appointment time to complete/update paperwork or to call your insurance should the need arise. We understand sometimes things happen beyond your control that may cause you to be late. However, we reserve the right to ask you to reschedule if you arrive 15 minutes late for your appointment.

Missed Appointments: Broken appointments represent a cost to us, to you, and to other patients who could have been seen in the time set aside for you. We reserve the right to charge a fee for canceled or missed appointments. We request 24 hours notice for cancellation of appointments.

A fee may be charged for a second missed appointment. The third consecutive missed appointment will result in discharge from the practice.

For new patients, a fee may be charged if the FIRST appointment is missed.